Due to data delays on the PG&E side, some users are seeing TBD or 0 points for various recent #OhmHours.
Some users may see TBDs for earlier hours, but will also have data/points for some of the more recent #OhmHours.
We do not have a time-frame for when this will be fixed. 

*Scroll down for the latest updates on this issue*

You may be able to see data for these dates on the PG&E website, however, we require PG&E  to send us that data officially as "Revenue Quality Data". So, sending us a screenshot of your data for these days will not suffice as data we can use to fix these TBDs. 

We are working with PG&E  to get this data delivered to us as soon as possible.
Once PG&E  has delivered the data to OhmConnect, your #OhmHours will be updated with the correct points and usage, and your streak will be updated as well.

Wondering about your streak? Don't worry, any #OhmHours in TBD status will not affect your streak. We skip TBD hours when adding up your streak. Once the TBDs are filled in, your streak will be updated accordingly. 

We also understand that you are probably hoping to be included in this week's prize drawing.
Please rest assured that when we receive your initial or corrected results reflected the goal being met from your utility, you will be automatically entered into that week's drawing and will also get a credit towards the Grand Prize sweepstakes.

You can see the current state of your utility's data on your Help page

We will be updating this page about every weekday going forward until we are seeing consistent data from PG&E.
You can see all updates below.

Update: 11/29/2018  10:00am
PG&E:
We are missing all data since 11/13, leading to most users seeing TBD for all #OhmHours from 11/13 to present.
We are also missing data for 10/17.

Update: 11/26/2018  10:00am
PG&E:
We are missing all data since 11/13, leading to most users seeing TBD for all #OhmHours from 11/13 to present.

Update: 11/15/2018  10:00am
SCE:
We are missing all data since 11/08, leading to all SCE users seeing TBD for all #OhmHours from 11/08 to present.
PG&E:
We are missing some data for 10/13, leading to some users seeing TBD for that date.

Update: 11/13/2018  10:00am
PG&E:
We are still missing some data for 10/17 and 10/24, leading to some users seeing TBD for those dates.
There are also some data gaps from 11/01 to 11/04 where many users may be seeing TBD for those dates.

Update: 11/02/2018  9:00am
PG&E: We are missing data for 10/17 and 10/24, and 10/28 and onward, leading to most users seeing TBD for those dates.

Update: 11/01/2018  9:00am
PG&E:
We are missing data for 10/17 and 10/24, and 10/28 and onward, leading to some users seeing TBD for those dates.

Update: 10/30/2018  9:00am
PG&E:
We are missing data for 10/17 and 10/24, and 10/26 and onward, leading to some users seeing TBD for those dates.
SDGE: We are missing data from 10/24 onward, leading to most users seeing TBD for those dates. 

Update: 10/29/2018  10:00am
PG&E:
We are missing data for 10/17 and 10/24, and 10/26 and onward, leading to some users seeing TBD for those dates.

Update: 10/08/2018  10:00am
SCE: We are still missing data for 9/14, leading to some users seeing TBD for that date.

Update: 10/01/2018  10:00am
SCE: We are now only missing data for 9/14, leading to some users seeing TBD for that date.

Update: 9/28/2018  10:00am
SCE: We are missing data on various dates from SCE from 9/12 to 9/14, leading to some users seeing TBD or 0 points for these dates.

Update: 9/20/2018  10:00am
SCE: We are still missing data on various dates from SCE from 8/24 to present, leading to some users seeing TBD or 0 points for these dates.

We understand that you are probably hoping to be included in this week's prize drawing.
Please rest assured that when we receive your initial or corrected results reflected the goal being met from your utility, you will be automatically entered into that week's drawing and will also get a credit towards the Grand Prize sweepstakes.

Follow this link to learn how to find your energy data usage on your utility's site.

Did this answer your question?