Every OhmConnect user has a Status Level, ranging from Carbon to Diamond. Your Status is determined by how much you reduce during #OhmHours and how many #OhmHours you participate in. The higher your Status, the more points and prizes you'll earn.

Here's what each Status means:

  • CARBON: This Status means you’ve signed up for OhmConnect but haven't fully enrolled. You're not participating in #OhmHours and you’re using too much dirty power. Luckily, we're here to help!
  • BRONZE:  Reach this Status when you start participating in #OhmHours. You'll earn tokens for every #OhmHour you opt into. Tokens can be redeemed for prizes and PowerUp cards. Note: you can't earn cash for saving energy when you're Bronze. 
  • SILVER: This is where it starts getting fun. Silver Status means you've fully enrolled (connected your utility and signed our enrollment form) and are able to earn cash for participating in #OhmHours every week. You'll earn points for reducing energy, which you can cash out through PayPal.
  • GOLD: We look back at your previous 20 #OhmHours over the last 6 months and calculate the average energy you reduced. If your average reduction is more than 15% of what we expected you to use, you'll up-level to Gold Status and we'll give you 1.5x points for your #OhmHours when you beat your forecast.
  • Bonus: if you're new, we'll start calculating your average reduction after just 10 OhmHours and bump you to Gold if you've reduced 15% already!
  • Heads up: if you're Gold and you do not beat your forecast, we'll dock you at your new 1.5x rate.
  • PLATINUM: We look back at your previous 20 #OhmHours over the last 6 months  and calculate the average energy you reduced. If your average reduction is more than 40% of what we expected you to use, you'll up-level to Platinum Status and we'll give you 2x points for your #OhmHours when you beat your forecast.
  • Bonus: if you're new, we'll start calculating your average reduction after just 10 OhmHours and bump you to Platinum if you've reduced 40% already!
  • Heads up: if you're Platinum and you do not beat your forecast, we'll dock you at your new 2x rate.
  • DIAMOND: This is the top, folks. We look back at your previous 20 #OhmHours over the last 6 months and calculate the average energy you reduced. If your average reduction is more than 80% of what we expected you to use, you'll up-level to Diamond status and we'll give you 2.5x points for your #OhmHours when you beat your forecast.
  • Bonus: if you're new, we'll start calculating your average reduction after just 10 OhmHours and bump you to Diamond if you've reduced 80% already!
  • Heads up: if you're Diamond and you do not beat your forecast, we'll dock you at your new 2.5x rate.

Note that the average reduction calculation is based on all #OhmHours you were invited to, even if you opted out.

Want to learn more?

You can learn about the conditions needed to achieve each Status Level here. Want to know what you need to do to level up? Review your Tune-Up page.

I should be at the next status level now, why hasn't it changed? 

Status levels get updated once a day at 5AM. Wait a day and you should see your updated status. If it’s been longer than a day, you can reach out to customer service.


Keywords: Status level carbon bronze silver gold platinum diamond

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