Troubleshooting

Anh N. avatar Sophie Lubin avatar Mr. Ohm avatar
17 articles in this collection
Written by Anh N., Sophie Lubin, and Mr. Ohm

Change Your Utility Company Information

The system selected a utility company that isn't yours...
Anh N. avatar
Written by Anh N.
Updated over a week ago

Meter not current

Reasons why your utility status says your "meter not current"
Anh N. avatar
Written by Anh N.
Updated over a week ago

What if I see "SCE Issue" or "PG&E Issue" or "SDG&E Issue" on my Dashboard?

Sophie Lubin avatar
Written by Sophie Lubin
Updated over a week ago

Duplicate Account

Click here if you have signed up with another account in our system with the same utility credentials
Anh N. avatar
Written by Anh N.
Updated over a week ago

PG&E Error Message

You tried to connect your PG&E account but you got an error message...
Anh N. avatar
Written by Anh N.
Updated over a week ago

Forgot my username or password

What do I do if I forgot my username or password?
Mr. Ohm avatar
Written by Mr. Ohm
Updated over a week ago

Finding Your Service ID - SCE

How do I find my SCE Service ID number?
Anh N. avatar
Written by Anh N.
Updated over a week ago

Finding Your Service ID - PG&E

How do I find my PG&E Service ID number?
Anh N. avatar
Written by Anh N.
Updated over a week ago

How do I update my address if I move?

Congrats on your move! Time to update your account...
Anh N. avatar
Written by Anh N.
Updated over a week ago

Why was I only given a few minutes notice before an #OhmHour?

Mr. Ohm avatar
Written by Mr. Ohm
Updated over a week ago

Why did my smart device shut off early before the #OhmHour began?

Mr. Ohm avatar
Written by Mr. Ohm
Updated over a week ago

Finding Your Service ID - SDG&E

How do I find my SDG&E Service ID number?
Anh N. avatar
Written by Anh N.
Updated over a week ago

Why am I not receiving the confirmation text?

Mr. Ohm avatar
Written by Mr. Ohm
Updated over a week ago

Event Forgiveness

Mr. Ohm avatar
Written by Mr. Ohm
Updated over a week ago

How do I unsubscribe from OhmConnect emails?

Mr. Ohm avatar
Written by Mr. Ohm
Updated this week

Understanding "TBD" #OhmHours and Your Utility Data Status

Mr. Ohm avatar
Written by Mr. Ohm
Updated over a week ago

How do I close or delete my OhmConnect account?

Mr. Ohm avatar
Written by Mr. Ohm
Updated over a week ago