Each utility login can only be registered to one account in our system. If you have signed up with another account in our system with the same utility credentials, read more below!

Try to figure out if you have signed up with OhmConnect before or know if anyone else in your household did. Please note that your second account is considered a "dead-end," and will not be able to continue with that account. 

If you have deleted the first account, please contact support with this account's email, phone number, address, or utility service ID information on hand so we can reactivate your account. 

If you didn't delete the first account, please log into that account again to finish your enrollment and continue your activities there instead of on the second account. Forgot your username or password? Click here!

If you don't remember your other account log in information, contact support with your phone number and home address information on hand so we can conduct a search.

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